Our CA support help you with questions regarding your order and support you if you need help during the installation of your certificate. Below are the most frequently asked questions. Can’t find what you are looking for? Contact our CA support.

FAQ

Question: I am unsure which certificate I should order.
Answer: In our service catalog you can search for the service (e.g. SPAR) or service owner (e.g. Försäkringskassan) you will use the certificate for. Click on the service to see which certificates you may use.

Question: I have replaced a colleague who has left and now need to renew a certificate. I have created my own account in the portal, but when I log in I don’t see any certificates that can be renewed.
Answer: Only the person who placed an order can see the order history and request renewals for previous orders. You can either choose to order the service “Change client of order,” which means we will move the entire order history from your colleague’s account to yours, or you can place a new order with exactly the same certificate information as before, and we will handle it as a renewal.'

 
Question: What should I enter in the invoice reference field?
Answer: This information is the reference we include on the invoice we send to you, so please check with your finance department if you are unsure what to enter.

 
Question: How do I order a certificate renewal?
Answer: If you were the person who last ordered the certificate, you can simply log in to the order portal, find the previous order, open the relevant certificate, and choose to renew it. If you were not the one who last ordered it, you need to order it as a new product but with the same certificate name as before.

 
Question: We accidentally purchased the wrong type of certificate—can we exchange it?
Answer: Unfortunately not. Since the products we deliver are tailored specifically for you (customized products), there is no right of return or exchange. You will need to place a new order for the correct type of certificate.